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General

Buildworld trading as Leciester Doors & Timber LTD., is an online shopping portal for products & services. By accessing this web site, you automatically agree to this website’s Terms and Conditions of Use and agree to comply with any applicable local laws and legal terms and conditions. Buildworld reserves all rights to alter, modify and update these terms of use from time to time at our discretion and without prior notice. Please check regularly and stay up-to-date with the latest Terms and Conditions. Please note that verbal and electronic acknowledgments do not constitute order confirmation and order acceptance.

When users place an order with us, if they have provided us with a valid email address, they will receive an email acknowledgment confirming receipt and details of their order; this email will only be an acknowledgment and will not establish acceptance of their order. By placing an order, the users are offering to make a purchase subject to the following terms and conditions. Buildworld.co.uk reserves the right to accept or reject the order at any time or under any circumstance, and the acceptance of the order will take place only upon dispatch of the product(s) that have been ordered.

The Personal information provided by you to us is protected in accordance with our Privacy Policy and is strictly confidential. If you use Buildworld.co.uk, it is your responsibility to maintain the privacy and confidentiality of your account and password to restrict access to your computer, to avoid any unauthorised access to your account. Buildworld.co.uk is not liable to any person(s) for any damage or loss which may be a result of any failure on the user’s part to protect their password or account. If you have any reason to suspect any unauthorised use of your password, you must notify us immediately by contacting us through the address provided below and login if possible and change your password. Buildworld.co.uk has the sole right to refuse access to the website, suspend or terminate the account if it has reason to believe that there is likely to be a breach of security or misuse of the website, without any prior notice or without any liability to Buildworld.co.uk.

You also agree to:

  • As directed by Buildworld.co.uk (said information being the "Registration Data"), provide us with accurate, true, complete and updated information about yourself.
  • Immediately update the Registration Data of any changes to keep it current and complete. If information provided by you is not current, incomplete, inaccurate, or untrue, and/or if Buildworld.co.uk has reasonable grounds to suspect that such information is not by the User Agreement, Buildworld.co.uk reserves the right to terminate your rights to use the service indefinitely and refuse access to the site.
  • You will receive an acknowledgment e-mail for orders placed on our website. Goods ordered over the phone will be acknowledged verbally at the time of order. Verbal and/or electronic acknowledgments do not establish order confirmation/acceptance. All or part of your order(s) may be cancelled by us at any time, and you will be informed in-person or by telephone or e-mail, in such cases.

Purchase, Order Acceptance, Processing & Pricing Policy

All details provided by the user, i.e. user’s name, address, and other personal information will be validated by us i.e. Buildworld, against third party databases.

Once we receive your order, a standard authorisation check is carried out. Orders are accepted only when credit/charge/debit card/ PayPal is processed. Any acknowledgment or email regarding your order is purely to inform that your request has been received, and does not in any way signify acceptance of your order irrespective of any phrasing on the email. This is to protect us and you against fraudulent transactions.

If, for any reason, payment details cannot be authorized, we will inform you accordingly and will ask you to use a different method of payment. Please be informed that prices, offers, and products in stores may differ from those featured on our website.

The total cost that will be applicable. Delivery costs will be additional and in case of any additional services you choose, the charges for these will be displayed where applicable and included in the 'Total Cost.'

At the time of placing your order, whether or not it has been approved, the full price to be paid will be indicated. We reserve the right to make changes to the price taking into account any increase in the supplier’s pricing, or levying of additional taxes or duties, or if the price printed on the items/products is incorrect, due to an omission or error in the price printed. You will be informed of the correct price by us, and if you so wish, you may cancel or change the order. All prices are inclusive of VAT and delivery charges and payable as specified at the time of placing the order.

Now and again the prices shown on our website may vary if you are directed to it from a third party website. Purchases at these prices can only be made using our website, by arriving at it through a relevant third party website and will not be available in-store or via telephone. Products, offers, and prices may change, as subject to availability, prior (however not after) we accept your order. In the event a product becomes unavailable, we may offer you an alternate option.

Please Note: Our website has a huge number of products, and we try to ensure that descriptions, product details and prices shown on this website are accurate, however, at times there may be errors. If there is an inaccuracy or discrepancy in the price of any product which you have ordered, we will immediately inform you, and then you have the choice to cancel or reconfirm the order at the correct price.

Even after we have sent you a dispatch confirmation, we are under no commitment to offer product/s at an incorrect cost, if the pricing error is apparent and obvious, and could have been recognised as a mispricing by you.

Shipping and Delivery

Products will first be allotted to the orders placed and against which payments have been received. You cannot reserve supply of products on preference basis.

Delivery Terms
Your order will be delivered as close as possible to your front door and delivery will be made by a single driver, within ...... business days (Monday to Friday), of your payment having been cleared.

Delivery will be made as close to your property as possible if for some reason your ordered product cannot reach you for e.g. when it’s because of access being on a private road, or there is some obstruction (controlled parking zones, road markings). There will be no assurance from the drivers, to take/carry the products inside your property/ location or off the public highway. Therefore, it is advised that at least two physically fit individuals be present to get the goods inside the home or property, when the goods ordered are heavy or bulky in nature.

A delivery charge is made for the delivery of goods. We make a sincere attempt to keep the delivery charge as low as could reasonably be expected.

Please Note: Delivery dates are approximate, though we make every effort to deliver your order as soon as possible, we cannot be held responsible for the consequences of late delivery. Please do not begin any work, or book tradesperson, until the goods have been received and thoroughly checked for damages or inconsistencies. Users will receive an automated email containing their shipment tracking number once the order has been dispatched from the warehouse.

Please Note: Goods or products are subject to availability; we cannot guarantee delivery schedules, if the product is not in stock or if delays are caused because of the payment process, delivery may require more time. Therefore, any dates of delivery specified by us are approximate only. If the product you ordered temporarily runs out of stock, you will receive a notification, and we would require up to 30 days for dispatch of the goods once they are available, lest there are any exceptions to the situations.

Description of goods

While it is our aim to give and provide you with information that is precise and up-to-date, we cannot assure the reliability or correctness of the product description or any other information provided on the website is error-free, accurate, complete, reliable or current. In the event that such an error on a product is found by us, we will inform you at the earliest and give you the option to proceed with your order or cancel it.

The product/item colours, images, descriptions, particulars, specifications, and other information conveyed by us have been made accessible by manufacturers, suppliers, publicists, publications and/or gathered from public domain sources.

Payment Terms

  • By Credit Card

  • By Cash and Cheque – We reserve the right, at our sole discretion, to give priority to deals, and also cancel orders for which payments have not been made by the subscriber or delayed payment, and has not been received by us within ...... hours from the time of order/s placed.

Cancellation Terms

On the off chance that you are not happy with your order for any reason, you have the right to cancel your order within 14 calendar days from the day of delivery for a refund, provided you return the goods in the same condition as sold, with all components and accessories intact. Goods must be complete and in unused condition. If we find that the returned goods have reduced in value, the refund will be reflected accordingly. You have a legal obligation to return any unwanted items within 14 calendar days of you notifying us of your intention to return the items under the distance selling cancellation rights. You can download the form or use your account to advise us to cancel before the goods have been dispatched. You have a legal responsibility to take care of products while they are in your possession. In the event you fail to conform with this obligation, we may refuse the return of the product and/or refund.

You must inform us of your intention to return the goods by writing to our Customer Service team or emailing the support team at support@buildworld.co.uk within 14 days from the day after delivery or collection. You must mention your order number in all correspondence to avoid any delays.

The following procedure applies:
  • Please contact our Customer Support Centre to arrange collection if you would like us to collect the goods; we will be happy to do so, provided we are operating this service in your local area; we will charge you a normal rate for providing this service. Once goods have been dispatched by our warehouse and if you then choose to refuse delivery from the courier company, there will be a charge for getting the goods back to us. We recommend you to call us before refusing the delivery to check the return cost. You can either accept or refuse the delivery or arrange the return of the items.

  • In all other situations, our Customer Support team will advise you the best course of action for arranging a return. The team may issue a Returns Authorisation Number, which should be mentioned in the written correspondence when returning goods or as a minimum, your name, and your address will be needed in order to trace the location. The Returns Authorisation Number is valid for up to 14 days only. The return must be organized at your expense and risk; goods must be received by our Returns Department within 14 days. Goods should be returned with sufficient proof, those sent without proof, will be returned to you and the cost of delivery charged to your account.

Returns Policy

In case you do not want to accept any product or if you feel you do not need it, you may cancel any time until the 14th day from the day you received the order. Please Note: You will have to notify us in writing (to the address shown in the contact us section) or by email support@buildworld.co.uk, to cancel your order, and we will issue you a ‘returns number.'

Additionally, you will be liable for returning the goods to us in good condition and at your own expense. It will be your duty to ensure that, by law, the goods are received by us in an unused and good condition.

Damage

Palletized delivery (Large and Fragile Products)
For delivery of fragile or large items that arrive by courier, who may normally arrange a delivery with you; you must carry out a thorough check of the goods for any damage at the time of delivery. In case of damage, you must inform us via telephone and email. (support@buildworld.co.uk).

Note: The delivery note should mention “damaged,” if the package appears severely maimed or damaged. The courier drivers will wait while you carry out checks for product damage. Notification will be placed on the palletized delivery for you to carry out such checks and it is advised that you perform a check of all glass and fragile products in the presence of the delivery driver. You must mention on the delivery note if the products you received were damaged in transit. It is advisable to have another able bodied person alongside to check the goods, if there should arise a need, in case of a large number of products.

Note:The courier company will wait till you carry out the check, however, if the courier company does not allow you to perform this check, please do not accept delivery of the goods.

In the event that you allocate another individual to receive and sign for the goods on your behalf, then it will be understood that you consent to advise the person to thoroughly check the goods and assume full responsibility for any damage or losses if they sign on your behalf.

Buildworld will not consider claims for damages or shortages after a lapse of reasonable period. Any loss or damage to the goods shall be at your own risk, from the time of receipt of delivery of the goods. Replacement goods will be sent to you once manufactured, in case an item may have arrived in a damaged condition.

Small Parcels

If there are small items that arrive by courier, it is recommended that you check the products/goods for damage, and in case of any damage, you must inform us through email to www.support@buildworld.co.uk, within 48 hours.

Stock Inventory

Although we are careful to guarantee the supply of products, however, at times, broken, damaged, incorrect stock from manufacturer or an over-the-counter purchase from one of our customers keeps us from fulfilling an order. In this event, you can either wait for the stock to arrive or cancel your order. If you choose to cancel, any payment made will be refunded in full.

Refunds

The refund will be processed the same way the payment was made. If the payment was made by credit card, the refund will be made to the credit card. If the payment mode was Cheque or DD, a cheque (not a DD) will be sent to you. Cheques will be sent to the billing address provided at the time of purchase.

The refund will be initiated once the product(s) have been received by us. Usually, refunds are processed in less than 10 working days, however, for Cheque or DD, it may take a few days more for the cheque to be delivered to the billing address, and for the funds to be credited to your account, after cheque deposit. We will attempt to refund you within 30 days of receiving the item for refund or cancellation.

Buildworld shall not accept responsibility for any delays in credit to your credit card account as that is managed by the cardholder's issuing bank. If you have any questions, please call us on 0116 212 3456.

Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card account as that is managed by the Cardholder's issuing bank.

Please Note: For products returned within the 14 day period, subject to return of the products, we will process the refund as soon as possible and, in any case, within 30 days from the day you cancel your order. The products must be returned in the condition that you received them. In such cases, we will refund the price of the products in full including delivery, but you will be responsible for the cost of returning the product to us.

For defective products, we will inspect the returned product/s and will inform you regarding the refund via e-mail, within a reasonable period. A refund will be processed as soon as possible, usually within 30 days from the day of receiving an e-mail about your entitlement to a refund of the defective product. Products returned by you for the reason that it was defective, and the defect was not caused by you or your agent or servant, we will refund the in full, including a refund of the delivery charges including the cost incurred by you in returning the product to us.

Warrantees & Guarantees

As per the terms and conditions, the manufacturer’s guarantee covers all goods/products supplied. Neglect, misuses, normal wear and tear or faults caused by accident, are excluded from the guarantee policy. Also, cosmetic damages and routine maintenance consumables are not covered. If the goods are being used in a no domestic environment, e.g. a place of work, the manufacturers may not offer any guarantee.

Data Protection

We strictly follow security procedures in the process of disclosure and storage of information, to prevent unauthorized access to the data that has been provided to us by you. For Legal or regulatory purposes, industry regulators and our auditors may require us to disclose some or all of the information from time to time for audit purposes.

You have the right to obtain from us any data that is held by us and to object at any time to the use of your information. We hold data to validate manufacturer warranties and delivery details, under the Data Protection Act. This is also to contact you or to facilitate and furnish you, regarding offers on select products that we think may interest you, if there may be, at a future date. If you wish to know what data we hold against your name, or would not want to receive such offers, you can write to our Customer Service Department.

Disclaimer and Limitations on Buildworld - Limited liability

You undertake and acknowledge that you are accessing the services of Buildworld.co.uk and transacting at your own risk. For technical queries, users are advised to contact a qualified professional for an expert opinion. Our customer service teams are not technical experts in fields – of construction, building materials, and related fields. Therefore, our staff has been instructed to not give any form of technical advice. Buildworld will not be responsible for any damage caused by your dependence on any such advice.

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